Privacy Policy

This Privacy Policy explains how Jump Start Pediatric Therapy ("we", "our", "the Clinic") collects, uses, discloses, and protects personal information from clients, parents/guardians, and visitors to our website. By using our website or services, or by providing information to us, you agree to the practices described here. If you have questions, please contact us using the details in the Contact section below.

1. Information We Collect

We collect only the information reasonably necessary to provide pediatric therapy services and operate our practice. This may include:

• Client & Parent/Guardian Information: Name, address, email address, phone number, child’s name and date of birth, emergency contacts, appointment history, and clinical notes when required for care.
• Billing & Administrative Information: Insurance details, payment records, invoices, and account notes.
• SMS & Communication Data: Mobile phone numbers provided for appointment reminders, message delivery and opt-out records, and communication preferences.
• Website & Technical Data: IP address, browser and device type, pages visited, and cookies (see Section 8).

2. How We Use Your Information

We use personal information to:

• Provide pediatric occupational therapy and related care.
• Schedule, confirm, and remind you of appointments.
• Communicate about forms, billing, and clinic updates.
• Process payments and insurance claims when applicable.
• Maintain accurate clinical and administrative records.
• Improve our services and website functionality.

We do not use personal information for marketing unless you explicitly opt in.

3. SMS Messaging & Phone Number Use

When you provide your mobile phone number to Jump Start Pediatric Therapy, for example during intake or through our online forms, you consent to receive SMS communications limited to:

• Appointment confirmations and reminders.
• Schedule changes or cancellations.
• Administrative reminders, including forms and billing notices.
• Urgent clinic-wide updates, such as weather closures.
• General conversational messaging to answer questions and provide support.

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. You may opt out of SMS communications at any time by replying STOP to any text message or by contacting the clinic directly. Once you opt out, we will cease SMS communications unless and until you choose to opt in again.

4. SMS Data Sharing & Messaging Terms

SMS Data Sharing

• We do not transfer, share, sell, rent, or disclose consumer personal data to any external organizations for any purpose, except as strictly required to provide the service or comply with law.
• Mobile opt-in data and consent information will never be transferred to third parties under any circumstances.

Jump Start Pediatric Therapy Messaging Terms & Conditions

• The messaging program consists of general conversational messaging to answer questions and provide support to customers.
• You can cancel the SMS service at any time by replying STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you a confirmation message indicating that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to receive messages again, you may opt in as you did previously.
• For help, contact Jump Start Pediatric Therapy at (289) 514-0737 or email info@jumpstartped.com.
• Carriers are not liable for delayed or undelivered messages.
• Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text or data plan, please contact your wireless provider.
• If you have any questions regarding privacy, please review the remainder of this Privacy Policy.

If you have questions about our SMS program, contact Jump Start Pediatric Therapy at (289) 514-0737 or info@jumpstartped.com.

5. How We Store and Protect Information

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Measures include:

• Secure storage systems and access controls.
• Limiting access to authorized staff only.
• Use of secure third-party systems (see Section 7).
• Regular staff training on privacy and confidentiality.

No method of electronic storage is 100% secure; however, we follow industry best practices to safeguard your information.

6. Disclosure of Information

We disclose personal information only when necessary and in limited circumstances, such as:

• To provide or coordinate therapy services.
• To process payments or insurance claims.
• To comply with legal or regulatory requirements.
• To respond to emergencies where disclosure is necessary for safety.
• To trusted third-party service providers who support clinic operations. They receive only the minimum information necessary to perform their services and are contractually required to protect confidentiality.

We do not sell or rent personal information.

7. Third-Party Service Providers

We use reputable third-party providers to support clinic operations. These providers receive only the minimum information required to perform their services and are expected to protect personal information in accordance with applicable privacy laws.

Jane (Practice Management Software): We use Jane for scheduling, charting, billing, and secure data storage. Jane maintains its own privacy and security practices. Please refer to Jane’s privacy documentation for more information.

Other providers may include payment processors, SMS and email delivery platforms, website hosting providers, and analytics tools.

8. Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience, analyze site usage, and support core website functionality. You can manage or disable cookies through your browser settings; however, disabling cookies may affect website performance and certain features.

9. Children’s Privacy

We collect information about children only with the consent of a parent or legal guardian and only as necessary to provide therapy services. We do not knowingly collect information from children for marketing or non-clinical purposes.

10. Data Retention

We retain personal and clinical information only as long as required by applicable healthcare regulations, professional guidelines, and legal obligations. When information is no longer required, it will be securely destroyed or anonymized in accordance with applicable laws.

11. Your Rights

You may have rights with respect to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request information about how your personal information is used.
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions.

To exercise these rights, please contact us using the details below. We will respond to requests in accordance with applicable laws.

12. Contact & Requests

If you have questions about this Privacy Policy or wish to request access to, correct, or delete your personal information, please contact us using the information below.

Jump Start Pediatric Therapy
Email: privacy@jumpstartped.com
Phone: (289) 514-0737
Mailing Address: 36 Ferdinand Dr., Brampton, ON L6Y 2C9

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted indicates acceptance of the updated policy.