Privacy Policy

This Privacy Policy explains how Jump Start Pediatric Therapy ("we", "our", "the Clinic") collects, uses, discloses, and protects personal information from clients, parents/guardians and visitors to our website. By using our website or services, or by providing information to us, you agree to the practices described here. If you have questions, please contact us using the details in the Contact section below.

1. Information We Collect

We collect only the information reasonably necessary to provide pediatric therapy services and operate our practice. This may include:

• Client & Parent/Guardian information: name, address, email, phone number, child’s name and date of birth, emergency contacts, appointment history and clinical notes when required for care.
• Billing & administrative information: insurance details, payment records, invoices and account notes.
• SMS & communication data: mobile phone numbers provided for appointment reminders, message delivery and opt-out records, and communication preferences.
• Website & technical data: IP address, browser and device type, pages visited and cookies (see Cookies).

2. How We Use Your Information

We use personal information to:

• Provide pediatric occupational therapy and related care.
• Schedule, confirm and remind you of appointments.
• Communicate about forms, billing, and clinic updates.
• Process payments and insurance claims when applicable.
• Maintain accurate clinical and administrative records.
• Improve our services and website functionality.

We do not use personal information for marketing unless you explicitly opt in.

3. SMS Messaging & Phone Number Use

When you provide your mobile phone number to Jump Start Pediatric Therapy (for example during intake or via our online forms), you consent to receive SMS communications limited to:

• Appointment confirmations and reminders.
• Schedule changes or cancellations.
• Administrative reminders (forms, billing notices) and urgent clinic-wide updates (e.g., weather closures).

We do not share, sell, rent or disclose your phone number or personal information to third parties for marketing or advertising purposes. You may opt out at any time by replying STOP to any text message or by contacting the clinic directly. Once you opt out, we will cease SMS communications until you opt back in.

4. How We Store and Protect Information

We implement administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction. Measures include:

• Secure storage systems and access controls.
• Limiting access to authorized staff only.
• Use of secure third-party systems (see Third-Party Service Providers).
• Regular staff training on privacy and confidentiality.

No method of electronic storage is 100% secure; however, we follow industry best practices to safeguard your information.

5. Disclosure of Information

We disclose personal information only when necessary and in limited circumstances, such as:

• To provide or coordinate therapy services.
• To process payments or insurance claims.
• To comply with legal or regulatory requirements.
• To respond to emergencies where disclosure is necessary for safety.
• To trusted third-party service providers who support clinic operations (they receive only the minimum information needed and are contractually required to protect confidentiality).

We do not sell or rent personal information.

6. Third-Party Service Providers

We use reputable third-party providers to support clinic operations. These providers receive only the minimum data required to perform their services and are contractually obliged to protect personal information.

Jane (Practice Management Software): We use Jane for scheduling, charting, billing and secure data storage. Jane maintains its own privacy and security practices — please refer to Jane’s privacy documentation for details.

Other providers may include payment processors, SMS/email delivery platforms, website hosting and analytics tools.

7. Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience, analyze site usage and support core functionality. You can manage or disable cookies via your browser settings, though disabling cookies may affect website performance and certain features.

8. Children’s Privacy

We collect information about children only with the consent of a parent or legal guardian, and only as necessary to provide therapy services. We do not knowingly collect information from children for marketing or non-clinical purposes.

9. Data Retention

We retain personal and clinical information only as long as required by applicable healthcare regulations, professional guidelines and legal obligations. When information is no longer required, it will be securely destroyed.

10. Your Rights

You have rights with respect to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request information about how we use your data.
• Withdraw consent to certain uses of your information (subject to legal or contractual restrictions).

To exercise these rights, please contact us using the details below. We will respond to requests in accordance with applicable laws.

11. Contact & Requests

If you have questions about this Privacy Policy or wish to request access to, correct, or delete your personal information, please contact us using the form below or via the contact details provided. We aim to respond promptly to all requests.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted indicates acceptance of the updated policy.